Hi
I bought a DELL INSPIRON n5110 two month ago. after 20 days i tried to turn it on and it beeped 3 times and went dead, i took it to support center ( it has warranty ) they took it and fix it in about one hour and told me it was a bios failure and if it happens again warranty will not cover it after about one month four days ago it happened again.

I took my laptop to support center again and they told me the problem is damage to bios data and they have to reprogram it or something like that and it is caused by a virus so it is not covered by hardware warranty.

They told me this model is vulnerable to some virus which removes some data from your bios and to prevent it you must purchase an anti virus.
I think it is not true because if there was such thing dell would have released a patch for it by now and my motherboard is defective and needs to be replaced and they are trying to drag this to end of my warranty period by flashing the bios again and again.

THIS IS MY QUESTION :
I need to know if N5110 BIOS is vulnerable to virus or this is just an excuse for not replacing my motherboard.

P.S.i have already tried pushing power button for 30 seconds without connecting battery or charger and pushing power button for 30 times without connecting battery or charger.

Have you tryed to remove cmos battery for about a minute or so and reseting bios that way?

Originally Posted by mahdese

Hi
I bought a DELL INSPIRON n5110 two month ago. after 20 days i tried to turn it on and it beeped 3 times and went dead, i took it to support center ( it has warranty ) they took it and fix it in about one hour and told me it was a bios failure and if it happens again warranty will not cover it after about one month four days ago it happened again.

I took my laptop to support center again and they told me the problem is damage to bios data and they have to reprogram it or something like that and it is caused by a virus so it is not covered by hardware warranty.

They told me this model is vulnerable to some virus which removes some data from your bios and to prevent it you must purchase an anti virus.
I think it is not true because if there was such thing dell would have released a patch for it by now and my motherboard is defective and needs to be replaced and they are trying to drag this to end of my warranty period by flashing the bios again and again.

THIS IS MY QUESTION :
I need to know if N5110 BIOS is vulnerable to virus or this is just an excuse for not replacing my motherboard.

P.S.i have already tried pushing power button for 30 seconds without connecting battery or charger and pushing power button for 30 times without connecting battery or charger.

Although rare, yes a virus can damage your bios.

Search for can a computer virus destroy hardware

they are talking rubbish in my opinion, most likely cause is a dead bios battery but if that doesnt cure it theres a hardware faukt, if they tell you its not covered because of a fault with the bios tell them its their responsibility as they sold it to you, ask for it in writing that they believe there is a fault with the bios that makes it vulnerable to irus infections and then take the letter to a solicitor, the warranty is still valid especially when theres a known defect, personally i would say its a defect with the board if there isnt a problem with the battery

if it was a known vulnerability with the bios a new one would be created to fix it, check on website if there isnt a new bios version that it states is to resolve a security issue they are taking the piss and you need legal representation

Lattly i have spoke with a few people one was my best freind that just purchasd a dell laptop 2 time he tryed to turn it on it would not he called dell and just told them the computer would not start they sent a tech to his house.He told me when the tech enterd he had a motherboard in hand replaced it and now his laptop works the tech told him that they have been having motherboard proplems that was why he did not even have to diagnose the proplem