Advanced System Care removed a Trojan Backdoor from my computer but when I went to reboot, it required me to do a system restore because it couldn't start. Could that have been the Trojan I tried to remove?

How do I get rid of it?

Hmm, maybe the infected file was a boot file. What antivirus/antimalware programs do you have?

i would try rkill and combofix a few times, first thing any malware is going to do is stop you trying to get rid of it, like throwing a spanner in the works if you try and delete it and installing itself in the restore points

How exactly do you run Rkill and combo fix? When I run them the don't do anything on my screen.

By the way. I have Avast along with superantispyware, spybot, and malware bytes.

for a start off shut your anti virus progams down or they might stop combofix running, download them afresh they dont like running if they arent downloaded recently and run rkill (ordinary mode not safe mode), let it run till it produces a log (black text on white background), straight away run combofix it takes awhile and again when its finished it will produce a log document (black text white background), reboot the computer and do the same again, then run ccleaner

Originally Posted by fredjclaus

By the way. I have Avast along with superantispyware, spybot, and malware bytes.

one of the first signs of your computer being infected is it starts running slowly
, just skip to the last paragraph

Computers for beginers

Just to clarify, I don't have all of them running Popeye. I have Avast running all the time. The three spyware programs I have them on a flash drive and run them once in a while to scan for spyware/malware. I don't use the background scanning option.

fair enough, was thinking with all them running you would need jump leads to start it

This may be a newbie mistake or a good tip to share. I was running Spybot to try and get rid of this virus and when the program got to a specific point it shut down the entire computer.

To solve this I turned my computer back on but disabled the internet connection. Once booted up I ran the antivirus program, and it was able to clean the virus out. Now the computer is back to normal. It appears that Avast found a virus when my son was on one of his game websites and he didn't tell me about it. When I ran Avast I had 4 different infected files.